Welcome to Carcort, a software-based and staff-powered mobility management service. The Service is owned and operated by Carcort, Inc., a Delaware corporation and its subsidiary (collectively, the “Company”, “we”, “us” and “our”).

We, at Carcort, respect your privacy. This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including the ways your personal information and data is collected, stored, used and shared.

Carcort, Inc (“Carcort, Inc,” “Carcort,” “Carcort.com,” “Carcort.io” “We,” “Us,” or “Our”) has created this privacy policy (“Policy”) to inform you (“you” or “your”) of when and how information is collected, used, disclosed and protected when you use our services (“Service”). By using the Service, accessing our websites, accessing our mobile applications, or dealing with a person using Carcort’s Service, you consent to the privacy practices described in this Policy. You acknowledge that this Policy is to be read in conjunction with our Terms of Service available at https://carcort.com/terms and that by accessing and using our websites, apps, or Service, you agree to be bound by the Terms of Service as well as this Policy.

 

What We Collect

When you submit an inquiry, make a customer service request or register an account, you provide contact information such as your name, address, mobile phone number and email address. Because our customers are businesses, our knowledge of your business may be considered professional information.

We collect your credit card or debit card information when you pay for our Service. This information is collected on our behalf by a payment processor. We use cookies and similar tracking technologies to collect information on our website, mobile application, and via email. Additionally, we collect your IP address from your internet service provider.

 Customer information of our Customers

We are a service provider to our customers and access customer data on behalf of our customers. The data collected about these customers consists of:

  • Name, email, and phone number in order to provide our Service
  • Commercial information such as reservation start and end date in order to provide our Service

Customer personal information is shared with us for a business purpose only. We certify that this information:

  • Will not be used beyond what is necessary to provide our Service as specified in our Terms of Service
  • Will never be sold
  • Will not be retained or disclosed beyond what is necessary to provide our Service

 

Aggregated Information 

We may use the information we collect, as outlined above, to compile anonymized or aggregated information. We may share, sell or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion. However, we will not knowingly or intentionally share information that can be reasonably used to reveal your identity without your consent.

Children’s Privacy  

This service is for people 16 years of age or older. We do not knowingly or intentionally collect information about children who are under 16 years of age.

Cookie Policy

This website uses cookies to recognize you when you visit our website. Cookies are small text files that are stored on your computer. They are designed to hold a small amount of data specific to a website or server that can be accessed either by the website or your computer. We use cookies to capture information such as IP address and electronic activity data.

We use this information to remember your site preferences. Additionally, we aggregate this data to analyze site traffic and the effectiveness of our marketing efforts. You can delete advertising cookies in your browser by using this form: https://optout.aboutads.info/.

reCAPTCHA Compliance Notice

This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply. We use Google reCAPTCHA to enhance security and protect against spam and abuse. reCAPTCHA analyzes interactions on our site to detect potentially malicious activities, including automated bots. The information collected by reCAPTCHA is subject to Google’s privacy practices and is used solely for security purposes. For more details, please refer to Google’s Privacy Policy and Terms of Service.

Transfer of data outside your territory

We may store and process information in various locations throughout the globe, including through cloud services. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of the processing as described in this Policy, including through cloud services. 

Information Security

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed and you cannot expect that the Service will be immune to information security risks.

Data Retention

We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.

CCPA Notice

You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA) by contacting us. Your CCPA rights are described below.

Right to Know

You have the right to request information regarding the categories and specific pieces of personal information we have collected about you, as well as the sources of that information, the business purpose for collecting it, and what types of third parties we share or sell it with. If you make a request more than twice in a 12-month period, you may be required to pay a small fee for this service.

Right to Deletion

You have the right to request that we delete any of your personal information. We will delete any personal information that is not critical to the normal business operation from our records and direct all of our service providers to do the same.

We consider data to be critical to our business operation if they are used to:

  • Provide goods or services to you
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations

Right to Non-Discrimination

If you exercise your consumer rights:

  • We will not deny goods or services to you
  • We will not charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
  • We will not provide a different level or quality of goods or services to you

Do Not Sell My Personal Information

We do not sell any information that identifies you, such as your name or contact information. However, we do allow Ad Networks such as Facebook and Google to collect your electronic activity while on our website. Ad Networks may also collect IP address and information about your device and browser (such as the name and model number of your device) through cookies and similar tracking technologies on our website. They use this information to advertise to you after you leave our website. This is called “retargeted advertising.” Under the CCPA’s broad definition of what it means to “sell” personal information, this form of advertising may be considered a “sale” of your information.

If you do not want us to provide this information to our advertisers, you may opt out here:

https://optout.aboutads.info/

Authorized Agent

You may designate someone as an authorized agent to make a request under CCPA on your behalf. You can do this by providing written permission to authorize an agent to act on your behalf; the agent will need to verify their identity with us. Agents authorized by power of attorney are exempt from having to provide written permission, but must show documentation that power of attorney has been granted. We will deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

Request Verification

Before we can respond to any CCPA requests, we will need to verify that you are who you say you are. Verification is important for preventing fraudulent requests and identity theft.

The verification process depends on which type of request you make. For requests to access specific information or requests to delete information, we may require a higher level of verification. Typically, identity verification will require you to confirm certain information about yourself based on the information we have already collected. For example, we may ask you to reply from the email address we have on file for you that is associated with your name. If we cannot verify your identity, we cannot fulfill requests to exercise any rights accorded to you by CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer’s identity. For example:

  • If a consumer submits a request but we have not collected information about them, we cannot verify the request.
  • If the only data we have collected about a consumer is gathered through website cookies (i.e., the consumer has visited our website and had no other interaction with us), we are unable to associate a requester with the data collected; therefore, we cannot verify the request.

GDPR Notice

The following disclosure is made pursuant to the European General Data Protection Regulation (GDPR):

As a data controller of our clients’ personal data, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Statement applies to the use of our products and to our sales, marketing and customer contract fulfillment activities. You have the right to withdraw your consent at any time; and to submit a complaint to the relevant supervisory data protection authority.

Our legal basis for collecting personal data

Collecting personal data based on consents:

The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems.

Collecting personal data based on contracts:

We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.

Collecting personal data based on legitimate interest:

We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subject do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Carcort and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.

Your rights to your personal data

You have the following rights with respect to your personal data:

  • The right to request a copy of your personal data that Carcort holds about you.

  • The right to request that Carcort correct your personal data if inaccurate or out of date.

  • If you are a customer you may update your user profile by logging onto Carcort Platform and selecting “Account” and then “My Profile”.

  • The right to request that your personal data be deleted when it is no longer necessary for Carcort to retain such data.

  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications:

  • If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications from Carcort, such as order confirmation, system messages and notifications about your account activities.

  • The right to request that Carcort provide you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.

  • The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.

  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Contact Us

To ask questions or comment as regards the processing of personal data or non-personal data please contact us at privacy@carcort.com.

Last updated: June 18th, 2023